Frequently Asked Questions
Coronavirus updates
We have a dedicated page answering coronavirus related queries that we are updating regularly. You can read more here.
Yes. For our updated contact centre and live chat hours, please see our Contact Us page. Our Home Purchase and Post Sales Support teams will continue to be open 9am - 5.30pm Monday to Friday, but will be closed on Saturdays. Our Lettings support team will be open 9am - 5.30pm Monday to Friday, and 10am - 2.30pm on Saturdays.
General Questions
Everything is included other than the cost of an EPC (if you need one) and if you want us to conduct the viewings. Many customers rely on their Local Property Expert and team to manage viewings due to their experience of managing buyers and knowledge of the local housing market. Our viewings service, which covers all viewings, costs £300 or £399 in London and surrounding areas. Both prices include VAT. Around 40% of our customers choose this option. There are no hidden fees or charges.
Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area. If you decided to pay later and your property still hasn’t sold after ten months, you will, at this point, need to pay the total fee but we will still market the property for you until it has sold.
Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.
No. We will help you achieve the best possible price. We will help with negotiations and don’t forget, “my purplebricks” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving the top price for our customers in a transparent way.
Questions For Tenants
All rent payments should continue as normal. There is significant Government support for tenants currently facing financial difficulty. These include Universal Credit and Housing Benefit, details of which can be found on the GOV.UK website.